Refund policy
Return Policy
Last updated 21/8/26
Thank you for your purchase, we hope you are happy with it. At TAJ, we stand behind the quality of our garments and want you to be fully satisfied with your purchase. However if you are not completely satisfied with your purchase for any reason, you may return it to us for store credit. If your item is faulty, you may be eligible for a refund instead. Please see below for more information regarding returns.
Return Terms
All return requests must be submitted within 7 days of receiving the item.
All returned items must be in new and unused condition, with all original labels and tags attached.
For hygiene reasons, we cannot accept returns on items that have been worn in water or show signs of use.
Please note, we do not issue refunds — eligible returns will be issued as store credit. Refunds are only issued if the item is deemed faulty.
Postage is at the expense of the customer.
Refunds are down to the discretion of TAJ Auckland Admin.
For defective or damaged products, please contact us using the contact details below to arrange a refund.
Exceptions
No refund for change of mind — eligible items will be issued store credit instead.
Refunds or exchanges for the wrong size are not generally accepted. These are treated on a case-by-case basis, subject to stock availability and the discretion of TAJ Auckland Admin.
Cancellation Policy
No cancellations or changes can be made once an order has been placed.
Refund & Store Credit Process
Email us using the below contact details with as much information as you can provide about your return request. Please provide photos if possible.
We will be in touch within 48 hours regarding the next steps/ decision.
Questions
If you have any questions concerning our return policy please contact us at;
020 406 50696